Quality Drivers Using AI in CX Part IV – Software

No real progress and impact of artificial intelligence ( AI ) is possible without implementing a series of AI quality drivers. At Cerebri AI, we look at these drivers in four disciplines: Timing, Data, Models, and Software.

  • Timing
  • Data
  • Models
  • Software

No real progress and impact of artificial intelligence ( AI ) is possible without implementing a series of AI quality drivers. At Cerebri AI, we look at these drivers in four disciplines: Timing, Data, Models, and Software.

Background
Cerebri AI helps large enterprises and organizations make better decisions by systematically using the computational power hosted in the cloud or on-premise high-performance clusters to apply methods and techniques at-times referred to as artificial intelligence (“AI”), or machine learning (“ML”). In using machines to help make better decisions, we must systematically generate better insights ( data science ) to make predictions ( machine learning ) and ultimately taking the best actions ( artificial intelligence ) to achieve the desired results. We generally use the term AI to cover all three aspects of making decisions using machines.

As we have highlighted in white paper Part’s 1 to 3, Quality is essential in the decision-making process. When using a systematic approach like that outlined above to make customer experience (“CX”) decisions, quality can be the difference between gaining a new customer and losing an existing one

Quality Software
To be slightly cliché, Quality is like beauty, in the eye of the beholder… if it can be seen. An understanding of Quality must be at the business’s fingertips, for all to see, not solely in the realm of data science. Quality is essential to validating models and auditing results, whether operating in a regulated environment or not. The Cerebri CVX platform includes state-of-the-art real-time quality management modules that help guide, benchmark, and provide business insights for data and model pipelines as well as customer analytics. Cerebri AI has worked with a diverse set of large enterprises in the automotive, telecom, banking & insurance sectors using these quality metrics to guide and understand the relationships between customer behaviors, business actions, and strategies.